Card billing error?

gaz_a's picture
Location: UK

I was just checking my credit card online and found two charges for $131.10 on the 26th April. I definitely having only one booking, and it's not a hold because it's a UK card and we don't get holds listed. Is this a known problem or something I need to call and sort out?

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Jaime's picture
"Westin Hotel Representative"

Location: Pittsburgh, PA 15222

Hello

I will need you to provide me your name and/or credit card number that was charged to see what (2) rooms you were charged for. Please contact me directly at and I will help you out.

Thank you!

gaz_a's picture
Location: UK

An update for those wondering - due to a bizarre memory/email filing error on my part it seems I reserved two rooms and will have to cancel one and eat the one-night fee.

Giza's picture
"100% usynlig - som en ninja!"

Location: Ardmore, PA

Website: [Link]
Blog: [Link]

This user is a Board Member. This user is a Staff Member.

Well, that sucks. Sad

Would getting some roommates be an option so you don't have to eat a night's rent?

 
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Artie's picture
Location: Virginia, USA

Website: [Link]
Blog: [Link]

Did you end up taking care of that extra room yet? I tried to send you a private message asking about the possibility of transferring the reservation to me instead of canceling it if that's possible, possibly with me helping you out with that one-night fee in the process if they don't charge it again to me. I never got a reply from you one way or the other though, so I'm not sure if you got the message.

All my contact info is in my profile here.

But if you've already taken care of the extra room then never mind. Smiling

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