Possible Phishing attempt?
I reserved two rooms at the DoubleTree for AC15. I have printed out the confirmations complete with the confirmation numbers. However, yesterday I got a call from someone named GAIL who claimed she was with Anthrocon and gave a 412 number claiming that the Visa I used to reserve the rooms was declined. She was able to give me the last four digits of the card, which makes me think she might be legit, but she also said that she and the phone number would be listed on the Anthrocon website, which they are not. We called the Credit Card company and they denied that there have been any charges by the DoubleTree in Pittsburgh, or by Anthrocon.
So now I REALLY need to know if this is legit. Would someone from Anthrocon have called me to verify a declined card at the DoubleTree? Would they give out the information I was given? (I can PM the full telephone number to official staff, if needed) How would staff from Anthrocon have access to my CC #? It smells fishy to me. I will call the DoubleTree to confirm the reservations, but I would really like someone from AC to get back to me on this as well, thanks.
I'm certain that was Gail Schenone, the housing director at Visit Pittsburgh. She handles the hotel arrangements for Anthrocon. Here is the contact page for Visit Pittsburgh: http://www.visitpittsburgh.com/contact-us/ her name is listed further down the page under 'convention services'.
Okay. I guess that clears that up. Gail should have been more clear on who she was and what her role was in this affair. Looks like the problem is with the hotel, not AC or the CC company. Thanks.
It is not a phishing attempt.
Do not call the Doubletree. They do not have your reservation. VisitPittsburgh Housing Services has the reservation. They will not pass it on to the Doubletree until the initial payment clears.
You need to call Gail back (She is indeed Gail Schenone) at 412-325-0316 and find out how the charge would have appeared at the bank's end.