Hotel rate change
Hello, last night we received a call from stating that the Hotel we were staying at(Marriot City Center) was overbooked and they had to change our nightly rate. This is after we booked it in march and ha already paid the one night. This last minute sudden rate change forced us to have to cancel our reservation and book a hotel at the crowne plaza a couple miles away. I don't know if thier is anything that could be done this late, bit a sudden change like this is ridiculous and I don't know why we were informed so late.
Did you at least get to stay the first night, or did you lose that? If lost, was the rate change so much that it was worth losing the first night? (i.e., how much was the change?)
And I interpret "overbooked" to mean no more rooms available at any price, but maybe hotels work differently from airlines...
Hello, last night we received a call from stating that the Hotel we were staying at(Marriot City Center) was overbooked and they had to change our nightly rate. This is after we booked it in march and ha already paid the one night. This last minute sudden rate change forced us to have to cancel our reservation
Presuming everything here was recounted accurately....
First of all, this reflects VERY badly on the Marriott City Center.
I'm sure AC will want to chat with them before the next year when the
convention blocks open. (I'd considered staying there at some point
but would seriously reconsider my options if this was never
addressed by them.)
Second of all, it sounds like they-successfully- bluffed you.
You had a contract-which is legally enforceable- for a room with them
for certain dates. You agreed to pay a certain amount, they agreed
to provide the room. Someone there may have foolishly overbooked,
or someone else thought it was ok to try to empty block-cost rooms
in case someone else wanted to pay a rack rate. Either way, it
was not your responsibility nor problem. If they overbooked, it
was the hotel's responsibility to remedy that- if necessary,
upgrade your room or get you a room at a nearby hotel at their
Frankly, I hope you confirmed it was really them- like, say,
having them read off your reservation#- and not someone playing
some sick practical joke.
Once you agreed to cancel the reservation, they were free
from the responsibility of finding you a room or whatever
other remedy they would take. However, if they never
refunded you the night's reservation you already paid,
you have grounds for legal action and I hope you take it.