Pre-reg line suggestion.
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"Wuff!" Location: Utah
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About the only feedback I can give is in regards to reg. When we were let in for the pre-reg the line moved fairly quickly. But once inside the door it bunched up. For the longest time we had no idea the tables were broken down in alpha order. Alas even when some folks stepped around to say "A-B over here" for instance, we still were at a loss as all the alpha listings were on the front of the tables, covered by the con-goers standing in line to reg. The only other con I'd been to before was FC 05, and one great thing they had there was the alpha's on stands/the wall, behind the tables. You wouldn't get confused because as soon as you got in position you knew were to stand. So about all I can suggest is to do that in the future for the various reg lines. Of course for folks who don't do pre-reg that's really not an option. |

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Icerocket
Location: Mystic, CT
Blog: [Link]
We did have a sign on the chair, just beside of the door; It gave a summary of the various lines and last-name letters. That said, I know it was not the most notable option- it was Sharpie Marker and not very large.
We're looking into other possibilities as Registration improves for 2009, and highly visible sub-lines for Pre-Reg is something we greatly desire. We'd like to stanchion out the lines, but we have a very limited amount of stanchions the Westin can provide.
The line will always bunch up 'inside the door', though, for the sheer fact it's eight lines of people instead of one at that point. Parallel processing lets us be fast, but at that point, each line is manned by one clerk. So while overall traffic is still very fast, each of the eight lines moves at a modest pace.
Thanks for the input!
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permalinkLocation: Sioux City, IA
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One more thing...a LOT of people were not sure which part of their name we were referring to with the alphabetizing. Maybe we can add a blurb somewhere to specify that we login pre-registered furs by the first letter of their LAST/Family name. I lost count how many times I was asked "Is this by badge name?" or "Is this by first or last name?" so I think it bears mentioning.
~Tyrrlin
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permalinkLocation: Mystic, CT
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Ah, I think I've got the solution. We add that information to the back of next year's "I am the Last Person in line" signs.
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permalinkLocation: Fairbanks, Alaska
Heh, guess who the guy was handing out badges at the A-B pre-reg line.
I noticed the same thing though. As soon as a line built up at C-D through whatever other lines, people couldn't see where the letters were and I had to go out front and call people over, much less people not knowing that it was divided up by last names, not badge names. (Thankfully when I first encountered this problem I made it a point to announce "last names ending with A or B over here" and soon had a guy running out front gathering people for me to thin the crowd)
I even noted to the girl next to me it might have been better to have the signs above the crowd on some peices of wood or something and a
sign out front saying that lines are divided alphabetically by last names.And I just noted another post saying there was a sign out front! Maybe bigger letters next time, although I know it will always happen that someone doesn't read the sign.
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I would love to put up a series of signs that say "Last name A-B" "Last name C-E" high up on the wall, but the hotel has a very, very strict "no taping things to walls" policy.
We don't have the manpower to hang things from that high ceiling.
Any other suggestions?
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permalinkLocation: NJ
Perhaps a sign right behind each section... signs held by nice big, fancy wooden easels... which, totally coincidently, I can build! >;]
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permalinkThere are hollow plastic bases which can have a pvc pipe stuck in them and are very good for temporary signage. There are even sites which sell neat little sign holders for a more professional appearance. The bases can be filled with sand or gravel to give them weight.
PIRATE
Member: Stuck In The Elevator Club
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permalinkLocation: Syracuse, NY
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How about signs attached to helium balloons, tethered at the desired location? I was considering that for the different Art Show sales clerks, but ran out of time to make it happen. The signs would have to be three- or four-sided so as to be viewable from any angle. The balloon design can tie in with the theme -- for next year, alien heads!
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Wow, you posted the balloon suggestion while I was typing mine up!
There is a nearby florist that should be able to easily provide balloons so there's not some volunteer stuck driving around with a car full of balloons.
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permalinkWebsite: [Link]
We have a winner!
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permalinkLocation: Mystic, CT
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We have a winner, I think! PeterCat, we'll talk about getting these for you and me for next year.
..and how to keep Xydexx from stealing them all.
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I think we can find a nice florist or party shop in the area who can have them ready for us when we arrive.
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permalinkLocation: 12 scenic miles from Hell
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What a clever idea! We should make some extras to sell for charity.
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Employ a border collie to herd attendees into the correct line?
A slightly more realistic option might be send someone to go buy some helium balloons (there's a nearby florist, they usually sell balloons too). Write the letters on balloons. Tape string to table. magic floating signs!
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permalinkLocation: Orlando, FL
>>Employ a border collie to herd attendees into the correct line?
Nova Zax: YOU'RE HIRED!
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permalinkLocation: Mystic, CT
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Our in-Reg name for the line wranglers is actually 'Sheepdogs'. Usually the Dorsai fulfill this function.
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permalinkLocation: Fort Collins, CO
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Alternatively, de-couple the dependency on alphabetizing and set up a system where any line can take anyone; I stood for around 20 minutes in the A-K* line while the L-Z guy just stared and watched with nobody in his line at all (which seems statistically improbable, but there we have it).
*I dont remember what the actual boundary letters were.
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Explain this system!
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permalinkLocation: Mystic, CT
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Well, here's the troubles with that, and how we try and route around it.
Each name in Pre-registration is associated with a badge, and those badges are in boxes. (In numerical order, but that number's listed with the entry.) The names and other pertinent information are printed in pages, and assigned into notebooks. There the clerks collect the signatures, check IDs, and initial them.
Sorting by last name into approximately equal groups, by letter, is designed to give an equal amount of people to each line. Kage handled that this year; I'm going to do so next year. Sorting too exactly (MIN-PRO) adds complexity to figuring out the line presence, while (M-P) makes it less evenly divided but much easier to figure out the line each patron should be in.
Adding complexity to this, some registration people are simply faster than others, significantly so. In the past, if I've seen someone much faster plow through their lines, I'll switch them with someone who's going slower- but I wasn't anchored to Pre-Reg this year as in times past, and this sort of judgment call takes time to develop. My Area Leaders will get better on it, I'm sure. But sheer random distribution means that now and then, some lines will be longer than others, and some will be empty while others have people. (Distribution is also not random: families and couples sharing the same name will be in line together.)
Now, to remove the names being fixed to the books (and thus the stations), we've got to do either two things, as I see it. Make duplicate notebooks: which makes for partially-filled pages which we then must process through; or have a system which is electrically bound and not paper-bound: which increases our expense and setup time.
Also: No one will remember their badge number. Ever. No one. ever. We can dependably rely on people to know their last name.
That said, I welcome suggestions on evening out lines, or a decoupled system.
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permalinkChiaroscuro, may i suggest putting badge names on the pages for next year?
There were some people who had the exact same first and last name. As a result It sometimes took a little extra time trying to figure out which badge was theirs.
I think that it might be beneficial incase that happens again.
If there was another way of figuring it out without the need for their badge names, I apologize.
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permalinkLocation: Mystic, CT
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In Prior years we've had address information and birthdate on each page, and checked the ID against that information. That got past us this year (It's A Transition Year!) but I intend to include it next year, which will eliminate that difficulty.
We may add badge names as well. We'll see as things get closer.
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permalinkLocation: High Ground, Indiana
I strongly recommend the addition of badge names to the list. While I don't know of any instances where the incorrect badge was pulled due to numbers being confused this year, there are times when badge 1763 is called for and badge 1736 is what is pulled and delivered, for example. Having the badge name displayed on the reg-sheet functions as a very effective check before the registror hands the badge to the registree.
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permalinkLocation: Mystic, CT
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Indeedy. We'll fix that for 2008. Transition year.
Hmm. In fact. I could assign that sort of thing to.. one of my Assistant Directors.. *glances over significantly*
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permalinkI felt like a dumbass come registration. I was a pre-reg sponsor and it took me roughly 20 minutes to find the right line to get behind. After that it was smooth sailing, however.
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permalinkLocation: Fairbanks, Alaska
No need to feel stupid, when several dozen people converge in front of a table and block the signs and don't make neat lines, it's easy to end up in the wrong line more than once. Trust me, you weren't the only one.
Hopefully the issue will be better resolved next year.
_____________
My Anthrocon 2008 montage video: http://www.youtube.com/watch?v=1xfIYmueKeI
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permalinkLocation: New Brighton, MN, USA
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Chia, I also take notice as to how many Dealers were showing up at the registration lines, expecting to pick up their badges, when this was actually done in the Dealer's area, and not in registration.
Is there a way that we could inform people where to pick up Dealer's badges, so that we don't have to answer this commonly-asked question?
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permalinkLocation: Fairbanks, Alaska
Sponsers and supersponsers too.
_________________
My Anthrocon 2008 montage video: http://www.youtube.com/watch?v=1xfIYmueKeI
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permalinkBlog: [Link]
We had a sign up in the lobby as well as on the 2nd floor, but the General Manager made us take it down.
Don't ask.
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That information was in the dealer packet, and was also in the confirmation email sent to dealers for their registrations, and was also prominently mentioned on our web page.
I'll entertain any practical suggestions as to what more you think we can do.
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permalinkLocation: Mystic, CT
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This happens every year; I think that information will go in small print on the back of the "Last Person in Line" signs. As Kage said, though.. we mention it to every dealer that the Dealer badges are in the Dealer's room. Multiple times.
Public announcements will help, too: The one time I was able to stand on a chair and announce to several people this con, I saw 4 or 5 immediately head out and to Sponsor/Supersponsor or the Dealer's Room.
Like most Registration information, we can give people information in emails.. but it's often forgotten. Signs and announcements are a big key; we can't rely on "It's in your pocket schedule" with Registration because Registration is where you *get* that schedule.
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permalinkLocation: Honey Creek, Iowa
Wouldn't stand-up signs with the letters on them positioned near the door, and rope dividing the lines up to the tables help to simplify the pre-reg lines?
I also didn't notice anyone directing traffic just inside the door, and that would have help get rid of some of the confusion, as some people looked totally baffled.
All-in-all, the pre-reg lines were glorious compared to the regular reg line!!!!
That'll learn ya.... PRE-REGISTERING ROCKS!
Jeef
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permalinkLocation: Mystic, CT
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We do not have the stanchions available to 'rope off' the lines. Indeed there should be someone doing that line direction, but pre-reg has been my job; I poorly communicated the need for a 'sheepdog' to my Asisstant Director who was manning things at the busy time. We DID have a piece of paper drawn with line divisions just inside the door, but it was poorly visible.
Next year we're going to try the balloons idea, which should be of much traffic benefit. I'm always looking to make it smoother...
But it's indeed a fact that even with pre-reg minor problems, boy does that line move fast.
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permalinkWould the hotel allow lines to be laid down on the floor, in the form of low-adhesion [painter's/drafting] tape? Anime Boston's registration-line area often makes use of a bright-orange tape to help direct traffic.
You could even lay down rudimentary signage ("A-G", "H-L", etc.) made out of the same tape....
--
iSKUNK!
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permalinkLocation: Fairbanks, Alaska
I'd doubt it if they don't even want signs taped on the wall.
_________________
My Anthrocon 2008 montage video: http://www.youtube.com/watch?v=1xfIYmueKeI
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permalinkLocation: Mystic, CT
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This...
is an interesting possibility. I'll be speaking with the appropriate people to determine if it might work and be permitted. I'd have to be incredibly sure it would cause no damage at all to applied surfaces.
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permalinkI just did what my second spotter suggested and waited a couple hours. Sure enough, when we walked in there, it was pretty much empty and I got my pre-reg information in and out, in 5 minutes.
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permalinkLocation: Roseville, CA, USA
Upon arriving in Pittsburgh and getting to the Omni, I sacked out for about 4 hours, to catch up on sleep missed during the overnight flight.
So it was about 3 or 3:30 in the afternoon that I made my way to the Westin, found the Sponsor/SuperSponsor pre-reg room, and walked in to get my badge. There was one person ahead of me. His business was concluded within 30 seconds of my arrival; The nice youg lady at the table handled my registration, signature, badge and envelope and had the whole process done within 60 seconds of starting.
On my way out, I paused to get a drink of water from one of the pitchers of ice water on the table in the back.
Total time expended to pick up badge - under 2 minutes.
Sometimes it pays to wait a few hours.
Of course, the att-the-door registration line had several hundred people still in it at that point, but...
Which leads me to ask: Why not make EVERYONE pre-register? Most such events which are not fannish require it, there is no legitimate reason NOT to do it, and you have made it easy for anyone with access to a computer - or even simply other conventions! - to either do it on-line, or mail in a registration form. HECK, I did it a couple of years with no form whatsoever, just a letter sent to AnthroCon's mailing address with a cheque and a summary of such info as Name, Address, DOB, e-mail and phone, and preferred badge name. Worked just fine.
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permalinkI think this would be the first time I would disagree with you.
One obvious thing I'd note is that if everyone was forced to pre-reg, and in the unlikely event that everyone would still show up to the cons, then those several hundred people on line would have been in YOUR line, instead of in a different line.
As I alluded to a second ago, not everyone would want to pre-reg. This means a lot of people would simply not come anymore. One example I happen to know a bit about is the artist "Wookiee". He used to pre reg until he got stopped at the US-Canada border on his way to AC06. His membership was forfeit because of it. Now, every year he registers on-site so there's no wasted money.
And this convention has a lot of international visitors.
Also, a great many people live paycheck to paycheck. They might not have the money ahead of time to register, or they might not want to commit to a membership until they KNOW they can go, which too often is simply a few days or two weeks before the convention. A lot of that has to do with jobs not being able to guarantee time off until that schedule is posted.
As for the part about easy access from a computer...that is absolutely true only within the confines of your statement. Yes, very easy with a computer. Sometimes, very difficult without. Heck, a lot of people with computers and internet access seem to have trouble remembering that the con is coming up.
All of this aside..."There is no legitimate reason NOT to do it"? I would disagree on the principle that the con likes to, and by all rights should, make things as easy on the con-goers as possible. If 600 people find it more convenient to register at the door, then that is their right and their prerogative to do so. A great many people would be very upset if suddenly they no longer could register at the door. Obviously, it is their preference.
-There is no truth
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We already charge a premium for registration at the door. People could save money and time by pre-registering, and yet a third of our attendees choose not to. I can only conclude that they have a very good reason for it, even though that reason is not known to me. Anthrocon's not prepared to lose one third of its attendance by requiring pre-registration.
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[semantics] Vs offering a discount to pre-reg
Ron
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permalinkLocation: Mystic, CT
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Exactly. While Pre-registration makes things easier on everyone involved, I'm not going to cut off the over a thousand people who wanted to do On-Site Registration. That's a lot of people. On-Site attendees alone at Anthrocon this year would be larger than any other furry con except FC and MFF.
I certianly do encourage people to pre-register if their situations permit; and I think the continual speed and overall smoothness of Pre-Registration will keep a high percentage of people doing that; but it'll never be right for everyone.
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permalinkLocation: Mystic, CT
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Very, very dependably, about 34% of our attendees prefer to register at the door. There's a number of reasons for this:
#1: They may have jobs or military careers where they may not know of their availability until the last few days, when pre-registration has closed.
#2: They may be curious local folks who come across us from media attention or attendees on the streets, and wish to attend. We did have a good number of these.
#3: They may not be certain of finances, rides, rooms until very close to the convention.
#4: They are lineophiliacs and enjoy standing in the longest possible line and spending the most possible money for their own perverse pleasure.
#5: They are one-day attendees. We do not sell Pre-registered One-Day Memberships.
#6: They lack the internet connections and/or payment options needed to pre-register. Yes, really, there are still furries who don't have internet at their homes. Though as mentioned, they can mail in their forms with a check, money order, etc.
#7:They're new to Anthrocon and they just don't know.
The only situation in which I see limiting Anthrocon to Pre-Registered attendees only is if we would institute an attendee cap, for space/safety reasons. Then, we might well have to institute that sort of rule; but I don't see that in our immediate future.
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