PLEASE READ before reserving your hotel room
Our hotels, the Westin Convention Center and the Doubletree City Center Pittsburgh, are now open for reservations! The beautiful Omni William Penn already had a group in ahead of us for this year, but they've already got us set up for 2010, so those of you who fell in love with that hotel should not fret.
This year, both of our hotels will require a down payment equal to one night's room and tax at the time the reservation is made. This will not be refunded if the reservation is canceled and it is non-transferable, so please, plan your trip carefully, and do not rush to reserve a room unless you are certain that you will be going. And please read on -- the information below is of critical importance for all hotel guests.
The down payment will be applied to your bill when you check out. In other words, if you stay for five nights, you will only pay for four when you check out, since one night is already paid for.
Once again, the payment is not transferable and not refundable, so once you make your reservation you are committed. This is necessary in order to avoid what we call "speculative reservations," which has been a growing problem. People rush to reserve a room without even knowing if they are actually going to attend the convention; they want to have space, though, just in case they change their minds. Later on they cancel their reservations, and almost always do so when it is too late for other people to make travel plans. Last year we tried having a deposit due at a point in the Spring, but that did not fix the problem. The hotel still filled up quickly, stayed full until the Spring, and then suffered a massive rush of cancellations. This created more headaches for us than it solved, so this year we have no choice but to require a down payment right up front. There has to be some penalty for cancelling so that people will not reserve rooms that they have little or no intention of occupying. It is what airlines have been doing for years, and now we ourselves have come to understand why they do it.
It is important to understand what non-transferable means. It means that if you cancel, you cannot have the hotel apply the deposit to another reservation. You will lose that money, and the other person will have to pay another deposit for the room. Now, Furries like to share rooms with their friends, and it might seem easy enough just to add a second name (or third or fourth) to the reservation so that said friend(s) can check in. Anthrocon urges extreme caution with this! The name of the original reservation-holder remains attached to the reservation, and that means that this person will be held responsible for anything that happens in the room, even if he or she is not present at the convention. This is something to keep in mind when offering "crash space" to someone that you may not know very well. If that person decides to carve his name into the headboard or hangs his fursuit from the sprinkler head and causes a flood and yours is the name on the reservation, you will be the one who gets banned from the convention. Again, CHOOSE YOUR ROOMMATES WISELY.
We also strongly recommend that all names associated with the room be put on the reservation. This is actually a request from the hotel and arises from safety concerns, plus the fact that they had a number of messages in the past -- some of them emergency messages from home -- and had no idea where to contact the people in question since their names were not in the rooming list. To help with this, Anthrocon is going to instruct the front desk to provide the custom-made room key cards only to those whose names are in the registration database.
Any financial arrangements between room-sharers is up to the parties in question to work out. Please do not ask Anthrocon or the hotel to get involved! We cannot help you with it. Every year we see agonized pleas on our room-share board from people who had roommates back out on them at the eleventh hour, leaving them holding the bag for rooms that they could not afford on their own. We recommend that if your friend agrees to room with you, you might consider collecting a down payment from that friend. After all, you had to pay a deposit -- why shouldn't all parties in the room share the financial responsibility up front?
Finally, please be reminded of the policies that Anthrocon has established in order to maintain its reputation as being Exemplary Guests at our hotels:
The person in whose name a room is rented is solely responsible for the conduct of all individuals in the room as well as for the condition of the room. Excessive trash, soiling or other damage to hotel property, or any circumstance that may present a hazard to hotel housekeeping staff may result in permanent loss of Anthrocon membership privileges.
Both Westin and Doubletree Hotel Housekeeping staff are required by corporate policy to inspect every room once per day, even if the room is not to be serviced. Housekeepers will not begin their rounds until 10:00 AM. Thereafter they will initially bypass rooms with "do not disturb" signs on the doors, but at the end of their rounds they must return to those rooms and will knock on the door. Attendees must allow housekeeping staff access to the room at that time. That means that even if the "do not disturb" sign is displayed, after 10:00 AM the room must at some point be inspected and serviced (if necessary) by the end of housekeeping rounds.
If you agree, then click on the "hotels" link on the left to make your reservation.
I personally recommend making this a sticky (if it hasn't yet), and also making it part of the F.A.Q. (in big, bold, colorful letters) in one of the attendee info areas. Just to further get the point across to those who don't visit the forums, but do read the Information links.
I was thinking about getting two rooms this year and making it a point to visit the other room to check on it nightly, but I think I might get only one room now. Better safe than sorry.
_________________
My Anthrocon 2008 montage video: http://www.youtube.com/watch?v=1xfIYmueKeI
Too bad there wasn't away to have people read and sign an agreement before booking online.
There would be but it would be at the hotels option. Just like the Agreement that we all click "I Agree" when downloading/Installing new software and games. The only way to complete the reservation is to click the I Agree button then they would have no excuse.
Actually, when you register online for Anthrocon, there will be a checkbox that you must check to affirm that you have read and agree to abide by the Anthrocon Standards of Conduct. And the information above is contained therein.
See? No Excuses then =oD Even though there are those that say "Ignorance is Bliss" try telling that to the authorities if you do something wrong
Its a safe bet to say there will be a dozen or so furs that wont follow these terms no matter how many times you shove it their face, or they dont even bother to read the agreements, just check off without looking at anything. You can lead a fur to a list of rules but you cant make him follow it. I pity those who have to learn the hard way.
I pity them, too, but it is a necessary rule. If we have a dozen who do not follow the rules, then we'll have a dozen less to worry about in 2010.
YAY! HUZZAH for Orderly and Considerate Conduct!
"As some day it may happen that a victim must be found,
I've got a little list--I've got a little list
Of society offenders who might well be underground,
And who never would be missed--who never would be missed!
"CHORUS. He's got 'em on the list--he's got 'em on the list;
And they'll none of 'em be missed--they'll none of
'em be missed.
- With apologies to Sir Arthur Sullivan
But not to william gilbert, who wrote the lyrics? *grins*
"Anthrocon is going to instruct the front desk to provide the custom-made room key cards only to those whose names are in the registration database."
So, does this mean that one must have a pre-registration/registration for convention to check into/get a key to their room? Or does registration just imply those names that are under the who is allowed to check in to the hotel (example: myself putting someone else name on the hotel booking so they can check in and get into the room before I do)?
Mah Art Page Anthrocon Page on Facebook
-Shenro
The names must be in the HOTEL registration database. If Tom and Dick are listed as occupants of the room, they'll get a nifty key card. If Harry's name isn't on it, he'll get a standard key-card. So it's to his benefit to have Tom and Dick add Harry's name to the room.
It's also to Harry's benefit, so that when his father frantically calls the hotel and asks them to find Harry because Dad can't find the TV remote, the hotel can deliver the message.
Actually, I must correct myself. I've been reminded that the hotel will only give out the number of keys as there are names registered on the room. So if Harry's name is not on the roster, he'll have to find Tom for a key.
The standard keys come into play if you lose the original key. Don't lose the original key. It will not be replaced with an Anthrocon key. This is necessary because you would be amazed at how clumsy some people can be to lose fourteen keys in a single weekend.
This policy alone is enough to keep me away from the convention. In my experience, housekeeping staff has a tendency to put the "con" in convention. If I do not want them in my room, then they should not come into my room. Further, I do not want to be out a night's hotel stay in case of an emergency that prevents me from attending the convention. Making the rooms non-refundable is an annoying but understandable step; I've seen enough cons "sell out" of rooms only to have a quarter of people cancel. But to prevent people from transferring them is an absurd measure that I've never heard of any other event taking.
I suspect there are going to be a very large number of complaints about this. I only came here to post this after hearing several people tell me they're no longer considering Anthrocon due to the hotel regulations.
It is important to realize the clerical nightmare that is created by hundreds of people cancelling and transfering reservations at the last minute and the mess that causes, not to mention being unfair to those who waited until they were sure they could go and can't get a reservation because the hotel is full of people who aren't gonna show up!
This seems to be a good compromise actually, as only those that are SURE they are going will make the earliest reservations, and all the "maybe I will go so I will reserve one just in case" people will hold off until they are sure.
This should make it easier to get a reservation later on, actually, and prevent the runaway fill-ups that have occurred in a panic when the hotel first opens for reservations.
If you are worried about canceling, you can always reserve at a different hotel that allows cancellations, then if you are sure you can go, try to get a Westin room if they are still available and cancel the other one.
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On the issue of housekeeping... they are just trying to do their jobs, and it is very hard when all the rooms have tags on them until late in the day, and they no longer at that point have time to do them all. It kinda sucks to sit on your hands for 4 hours then have to work hours of overtime to get things done.
Westin has a rule (not a policy, a RULE) that every room gets cleaned every day and that is part of the Westin high-quality standard. If you want low quality, you can always stay at the Bedbug Inn. Personally, I LIKE having a clean room. IMHO
Jeefers
Here is an interesting question for you…
As the deposit is gone as soon as the deposit is made, what is to encourage people to cancel their room if they find they can no longer attend?
Formerly if you canceled you could get a refund up to a certain date, where now regardless of when you cancel (or if you cancel at all) the money is still gone. Where is the incentive? I fear people may simply decline calling to cancel and the day of the con many room will be empty.
Is there a second charge for the first night? A deposit plus a charge for the first night no-show? The potential for a second charge would likely boost people into actually calling to cancel the room.
As far as I can tell, there currently isn’t any motivation for someone to inform the hotel that they would be unable to attend. Perhaps I am mistaken (and I honestly hope I am) but with the current setup, were someone to find they couldn’t attend due to some circumstance which took place after they reserved the room, they might simply leave the room as is and either wait until the actual con date to see if circumstance changed, or simply call it a loss and neither call nor show up. In either case the hotel is never informed of the cancellation and come first night, they still expect someone to show who will never be there.
Is there some kind of minuscule reward for canceling early should someone find they cannot attend, or is there some kind of additional charge for failure to notify the hotel that you wont be attending?
I may be going a little deep into the “what if” side of things, but I honestly would like to know what sort of measures are in place to prevent the hotel from having a bunch of no-shows come first night of con.
I get a list of everyone who cancels, and who does not show up. We'll just hope that people do not make a habit of it.
I guess I need a refresher in how hotels work for no-shows (and maybe the notice above should be so updated): if you reserve a room but don't show up, are you charged for your full reservation (e.g., 3 days), or just the first day and the room is declared available for the next two days (not that too many people will want it for that limited range at the last minute) 
You are only charged the initial down payment. There are no additional charges if you fail to show. If you do fail to show, however, without cancelling the reservation, we will know about it. If this practice becomes a problem, we may have to take further steps to eliminate the problem. In the meantime, we are counting on our attendees as a whole to be a little more responsible.
It would prevent empty rooms for people that cancel to be able to transfer the room to some other lucky fur.
Is there any way to get the hotel to allow transfers?
I hate to have a couple of dozen empty rooms just sitting there while people can't go due to lack of a room. 
Jeef
No.
You have to understand that this is something that has not been tried before. Nobody else has been able to solve the problem of speculative reservations. If it works, great. If it doesn't, then we try to figure out why, and take whatever steps are necessary.
For now, though, let's see how it works.
Of course there will be one or two dozen or so that can't make it due to health, funerals, poverty, etc...
Maybe we should encourage those who make reservations and eventually find out they won't make it, to notify the hotel ASAP as a matter of sympathy for those who can't get a room and are waiting for one to open up?
Even though it won't get their money back, they might feel like they helped someone out. 
Jeef
All I know is that my roommates are trying their best to save up. I won't be able to get in till like 11 pm thursday from my train and I am curious how fast the rooms have filled up by this point. I really want to make my reservations but I really don't want to eat the cost if my roommates can't come















And yet somehow, someway, someone WILL complain that they never saw or knew about these policies.
Maybe if we bought an honest-to-goodness rubber "clue-by-four" and wacked people upside the head with it when they complain that they missed the obvious....
-Okay, we're up to one (1) so far...
-The two saddest words in the English language are "Good bye"