Marriott Reservation Question

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6 replies [Last post]
SukiDono's picture
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Joined: 2013-11-04 11:06:27 am
Posts: 6

I have a reservation for the Marriott for myself and three guests in a double bed room.

Two of the guests can no longer attend, if I can not find no roomies would ot be possible to size down to a single bed?

Also if I do find roomies where would I contact to have the guests names changed?

Would I contact the hotel or the housing@visitpittsburgh.com?

 

This is my fist year reserving a room so i am very new to this whole thing.

Thank you for any and all help!

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bigsiouxwolf's picture
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Joined: 2014-04-27 04:16:48 pm
Posts: 243

EDIT: Turns out the cutoff date for making changes through VisitPittsburgh is June 15th, so you can follow the link in the original confirmation to make any changes.

I think the point has passed where any changes can be made through VisitPittsburgh.

You should have received a confirmation from the Marriott (different from VisitPittsburgh) when the reservation was handed over to them. Use the confirmation number to look up your reservation and from there you can make any desired changes, including the guest list. If you have a Marriott rewards account, something you should have, you can also log in and it should have the reservation provided you entered your account number when making the reservation.

Also, keep in mind there is no extra charge to get a double vs a king room.

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SukiDono's picture
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Joined: 2013-11-04 11:06:27 am
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Ah ok so just be sure to do it before the 15th of needed.

I only got the on email through the VisitPittsburgh.

Will that be a problem or do I just have to make sure and go through them before the stated date?

Because I know for sure weather I get new roomies or not I'll have to change the guest list.

 

Sorry for the confusion on my part just never done this before.

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Rakedu's picture
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Joined: 2009-10-22 01:48:31 pm
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You can probably contact the hotel after the 15th to change the guest list.

But, you can even change it when you check in at the hotel front desk. 

 

 

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SukiDono's picture
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Joined: 2013-11-04 11:06:27 am
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Ok thanks so much for the info everyone has been a great help :3

So far no intrest in our room so we may be contacting them to change things in the next few days.

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SukiDono's picture
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Joined: 2013-11-04 11:06:27 am
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Oh I had another question that was brought to my attention today.

I know we already did a one day deposit for the room.

But I was told we will have to do another deposit when we check-in as well.

Friend said it was for any damages and such and that we get it back when we check out.

Is that true, or should I just call the hotel and ask about that?

Cuz I was completely unaware of this and would need to add it to all my needed funds.

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BlackJack's picture
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Joined: 2006-07-25 02:00:28 am
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The thread "Extreme Basics of Hotel Rooms" was written to cover lots of
questions for people new to reserving hotel rooms.
Please read the entire thread over.

https://www.anthrocon.org/node/24628/extreme-basics-hotel-rooms

The answer to your specific question was here:
"X) What is a "hold" and why do I have to pay it?
This will take some explaining, but it's not that complicated.
The hotel needs to be paid for all services.

First of all, they need to be paid for the first night.
For AC, that secures your room and you were already advised
that's non-refundable, and why.
(That was paid for by you with some type of card.)

Second of all, when you get to the hotel, you need to pay the rest
of the nights, preferably at check-in. Hotels are happy to take
payment in cash, credit card or debit/check card (so long as it's
a brand of card they accept-don't be surprised if Diner's Club
can't pay for a room).

Third of all, the hotel insists on a charge for "sundries."
That covers a lot-
-hotel room phone use
-pay-per-view movies
-pay-per-view videogames
-paid high-speed internet if available
-minibar charges if available

and is a security deposit in case you damage the room
(that's for ALL guests, not just AC and not just young people.)

Rather than have you march down to the front desk to pay for
every single charge at the time you incur it, they take a
deposit against all of that at the beginning. Any amount you
don't use/need is reversed at the end-so, if you left a cash
deposit, you get your cash back or remaining cash back when you
check out. On a card, that means they contacted the card issuers
and said "I might need this amount of money- "place a hold" on it
until I tell you if I need it or not and make it temporarily
unavailable." The card issuer says "Sure! Let us know when you're
done so we can remove the hold and restore it to regular use!"
Credit cards seem a LOT faster to reverse the charges, and
it's harder to hit your limit if you use the credit card while a
"hold" is on it. So, it's recommended to use a credit card
for the Security Deposit whenever possible.

You can easily pay for the room with cash or a debit card and just
use the credit card for the Security Deposit, or ask the hotel to
use cash or a debit card for the Deposit if that's not practical.
Just don't expect that money to be available for use while it's
"on hold." Young folk who aren't used to allowing for large amounts
of "just in case" for a trip might be surprised if they are careless
and suddenly find themselves out of money or money in their account
or at a credit limit, and then blame the hotel. That's not fair
to the hotel. They're asking this of ALL reservations, not just
young people or AC attendees. So, plan your budget to account for
this as well. It's not permanent-you get all of it back if you
don't incur charges like use up paid room amenities."

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MOST AC ATTENDEES DO NOT WEAR A FURSUIT OR ANY FORM OF COSTUME.

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